If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
Yes, we do. If you’re not happy with your cleaning, we will come out and re-clean (within a 7-day window). If you are still not satisfied, we’ll refund your money.
Yes. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
Yes, we have three levels of security in place. First, our booking page is protected by extended validation SSL. Secondly, our booking form has another layer of 256 bit security. Third, credit card transactions are processed by Stripe with their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).
If you have any issues before, during or after your appointment, please get in touch immediately and we will work to make it right.
Yes, you can. All of our cleaning professionals are interviewed in person and must pass a nationwide detailed background check before joining our team.
To establish your account, we need to have complete information on file. Your voucher or any available credits can be applied before any charges are placed on your credit card.
We’re sorry to hear that. Contact us for a return or exchange.
Yes, they are. Vouchers are our way of saying thank you to our new customers for giving us a try.
Yes, you can. As you are booking your appointment, enter your coupon code into the booking form. Your final price will automatically change to reflect your coupon balance. You can also edit an upcoming appointment or contact us for assistance.
Log into your Insta Clean Chicago account and click your name in the top right. You can view your account details here, including your credit balance.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
Go to our online booking form and schedule your appointment through our website or download our mobile app. Alternatively, you can give us a call to speak with a friendly representative.
Log into your account to update your credit card on file. Your new or updated card will automatically be noted as your default card.
Log into your account and update your address details in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page.
You can submit a password change request on the customer login page.
Access your account on our mobile app or click the “login” link at the bottom of our website.
Yes! Please add any custom service options to your next booking or contact us for more information.
Yes, we provide all cleaning supplies, products and equipment. Let us know in advance if you have a specific request for custom services.
We determine your cost based on the number of bedrooms and bathrooms in your home. Select the number of each and your price is shown instantly.
The standard cleaning covers mopping and vacuuming floors, wiping and dusting surfaces, and more in your bedrooms, bathrooms, kitchen and living spaces.
We service addresses in and around Chicago. Please contact us with any questions.
When you book your first cleaning service, an account is automatically created for you. Simply set up your account, choose your password, and you’re good to go.